Terms of service
Terms of Service – TorshaPlus
Last Updated: April 2026
1. OVERVIEW
This website, www.torshaplus.com, is operated by TorshaPlus, a brand owned and managed by i-KRAB e-sol Pvt. Ltd., a registered company based in Kolkata, West Bengal, India.
Throughout the site, the terms “we”, “us”, and “our” refer to TorshaPlus, and “you”, “user”, or “customer” refer to any visitor or purchaser.
By accessing our website or placing an order, you agree to be bound by these Terms of Service along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree, please do not use our website.
Fulfillment Model
TorshaPlus operates using a combination of self-fulfilled inventory and third-party supplier fulfillment. Product sourcing and delivery may vary depending on availability and location.
Orders may be fulfilled either from our own warehouse or through verified third-party suppliers depending on availability and location.
2. ELIGIBILITY
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You must be at least 18 years of age to place an order
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You agree to provide accurate and complete information
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You agree to use the website only for lawful purposes
3. NATURE OF BUSINESS
TorshaPlus is an online retail platform offering a variety of consumer products across categories such as home, lifestyle, personal use, and general merchandise.
Products listed on our website are sourced from third-party suppliers and made available for sale to customers across India.
4. PRODUCT INFORMATION
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We make reasonable efforts to display accurate product descriptions, pricing, and images
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Minor variations in color, size, or appearance may occur
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Product availability is subject to stock
We reserve the right to update, modify, or discontinue products without prior notice.
5. ORDER PROCESS & ACCEPTANCE
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Orders are placed online through our website
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After placing an order, you will receive an order confirmation
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Order confirmation does not guarantee acceptance
We reserve the right to cancel or refuse any order due to:
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Incorrect pricing or product details
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Stock unavailability
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Suspicious or fraudulent activity
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Incomplete or unverifiable customer information
If an order is cancelled, any prepaid amount will be refunded as per our Refund Policy.
6. PRICING & PAYMENT
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All prices are listed in Indian Rupees (INR)
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Prices are inclusive/exclusive of applicable taxes as mentioned on the product page
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We offer:
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Prepaid payment options
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Cash on Delivery (COD), where available
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Shipping: Free on all orders across India
Note: Any applicable charges (if any) will be clearly displayed before order confirmation
We are not responsible for payment gateway issues beyond our control.
7. SHIPPING & DELIVERY
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Orders are processed within 1–2 business days
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Estimated delivery time: 6–9 business days depending on location
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Orders are shipped via third-party courier partners
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Tracking details are provided after dispatch
Delivery timelines are approximate and may vary due to logistics, weather conditions, or regional service availability.
Delivery is considered complete once the order is delivered to the address provided by the customer.
8. RETURNS, REFUNDS & EXCHANGES
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We offer a 7-day return and exchange policy from the date of delivery, subject to eligibility
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Returns are accepted for:
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Damaged products
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Defective items
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Incorrect products received
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Refund Process:
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Refunds are initiated after the returned product is received and inspected at our warehouse
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Refunds are processed within 7 working days to the original payment method
Full details are available in our Return & Refund Policy.
9. ORDER CANCELLATION
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Orders can be cancelled before dispatch
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Once shipped, orders cannot be cancelled
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Cancellation requests must be made promptly via customer support
10. USER RESPONSIBILITIES
You agree not to:
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Provide false or misleading information
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Use the website for fraudulent purposes
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Attempt unauthorized access or misuse
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Upload harmful or illegal content
Violation may result in suspension or legal action.
11. THIRD-PARTY SERVICES
We may use third-party service providers (such as payment gateways and logistics partners).
We are not responsible for their independent policies or actions.
12. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and design elements, is the property of TorshaPlus / i-KRAB e-sol Pvt. Ltd. and may not be used without permission.
13. DISCLAIMER
Our services are provided on an “as is” and “as available” basis.
We do not guarantee:
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Uninterrupted or error-free service
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Exact product performance in all cases
14. LIMITATION OF LIABILITY
To the extent permitted by law, TorshaPlus shall not be liable for:
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Indirect or incidental damages
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Loss due to misuse of products
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Delays caused by external factors
Our liability is limited to the order value.
15. GOVERNING LAW
These Terms shall be governed by the laws of India.
Jurisdiction: Kolkata, West Bengal
16. CHANGES TO TERMS
We reserve the right to update these Terms at any time.
Continued use of the website indicates acceptance of the updated Terms.
17. CONTACT INFORMATION
📧 Email: support@torshaplus.com
📞 Phone / WhatsApp: +91 91474 14409
📍 Registered Address:
i-KRAB e-sol Pvt. Ltd.
364, Opposite Biriyani Hut,
Beside Hotel Srideep 2,
Shantipally, Block BF, Rajdanga,
Kolkata – 700107, West Bengal, India
Thank you for using TorshaPlus.
