Privacy policy
Privacy Policy – TorshaPlus
Last Updated: April 2026
1. INTRODUCTION
This Privacy Policy describes how TorshaPlus (“we”, “us”, “our”), operated by i-KRAB e-sol Pvt. Ltd., collects, uses, and protects your personal information when you visit or make a purchase from www.torshaplus.com.
By using our website or services, you agree to the terms of this Privacy Policy.
We may share limited data with logistics and supplier partners for order fulfillment purposes.
2. BUSINESS DETAILS
Brand Name: TorshaPlus
Legal Entity: i-KRAB e-sol Pvt. Ltd.
📍 Address:
364, Opposite Biriyani Hut,
Beside Hotel Srideep 2,
Shantipally, Block BF, Rajdanga,
Kolkata – 700107, West Bengal, India
📧 Email: support@torshaplus.com
📞 Phone: +91 91474 14409
3. INFORMATION WE COLLECT
A. Information You Provide
When you place an order or contact us, we may collect:
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Full name
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Mobile number
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Email address
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Billing and shipping address
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Order and payment details
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Communication with customer support
Providing this information is necessary to process your orders.
B. Automatically Collected Information
When you visit our website, we may collect:
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IP address
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Device and browser type
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Pages visited and actions taken
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Date and time of visits
This helps us improve website performance and prevent fraud.
C. Information from Third Parties
We may receive limited information from:
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Payment gateways (for secure payment processing)
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Courier partners (for delivery updates)
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Analytics tools (for website improvement)
4. HOW WE USE YOUR INFORMATION
We use your information to:
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Process and deliver your orders
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Provide order updates and customer support
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Manage returns, refunds, and exchanges
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Improve our website and services
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Prevent fraud and unauthorized transactions
We may send order-related messages (such as confirmations and delivery updates).
Promotional messages are sent only where permitted, and you can opt out anytime.
5. DATA SHARING
We do not sell or rent your personal data.
We only share information with trusted service providers such as:
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Payment processing partners
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Shipping and logistics companies
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IT and analytics service providers
These parties are required to use your data only for service-related purposes.
6. COOKIES
We use cookies to:
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Improve website functionality
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Understand user behavior
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Remember preferences
You can disable cookies through your browser settings, though some features may not work properly.
7. DATA SECURITY
We use reasonable security measures to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute security.
8. DATA RETENTION
We retain your information only as long as necessary to:
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Complete transactions
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Comply with legal requirements
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Resolve disputes
After this, data is securely deleted or anonymized.
9. YOUR RIGHTS
You may:
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Request access to your data
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Request correction of incorrect information
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Request deletion (subject to legal requirements)
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Opt out of promotional communications
To make a request, contact us at support@torshaplus.com
10. CHILDREN’S PRIVACY
Our website is intended for users aged 18 and above.
We do not knowingly collect personal data from minors.
11. THIRD-PARTY LINKS
Our website may contain links to external websites.
We are not responsible for their content or privacy practices.
12. POLICY UPDATES
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
13. CONTACT & GRIEVANCE
For any privacy-related questions or concerns:
📧 Email: support@torshaplus.com
📞 Phone: +91 91474 14409
📍 Address:
i-KRAB e-sol Pvt. Ltd.
364, Opposite Biriyani Hut,
Beside Hotel Srideep 2,
Shantipally, Block BF, Rajdanga,
Kolkata – 700107, West Bengal, India
We are committed to protecting your privacy and ensuring transparency in how your data is handled.
