Payment Policy – TorshaPlus

Last updated: 5 February 2026

This Payment Policy explains the accepted payment methods, processing, and conditions for orders placed on www.torshaplus.com, a brand operated by i-KRAB e-sol Pvt. Ltd.

By placing an order on our website, you agree to the terms outlined below.

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💳 Accepted Payment Methods

TorshaPlus offers safe, secure, and flexible payment options for customers across India.

✅ Prepaid Payment Methods

You can make prepaid payments using:

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Debit Cards

• Credit Cards

• Net Banking

• Wallets (as available at checkout)

🔐 All prepaid transactions are processed through secure, encrypted payment gateways to ensure your data and money are protected.

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🚚 Shipping Charges on Prepaid Orders

✅ Shipping is 100% FREE on all prepaid orders across India.
There are no hidden charges for standard delivery when you pay online.

Any applicable charges for heavy or bulk items, if required, will be clearly communicated before order confirmation.

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💵 Cash on Delivery (COD)

• COD may be available on selected products and serviceable pin codes

• A COD convenience fee may apply (shown clearly at checkout)

• TorshaPlus reserves the right to disable COD on certain products or locations

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🧾 Payment Confirmation

• After successful payment, you will receive:

  • Order confirmation via SMS and/or email

  • Order details visible in My Account → My Orders

• If payment fails but the amount is deducted, it is usually auto-reversed within 3–7 working days by your bank or payment provider.

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🔄 Refunds for Prepaid Orders

• Refunds are processed only after cancellation or return approval

• For prepaid orders, refunds are credited to the original payment method

• Refund processing time: 5–7 business days after approval
  (Actual credit time depends on your bank/payment provider)

Please refer to our Return & Refund Policy for full details.

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❌ Failed or Pending Payments

If your payment:

• Fails

• Remains pending

• Is deducted but order is not confirmed

Please contact us with:

• Order ID (if available)

• Payment reference number

• Screenshot of the transaction

📧 support@torshaplus.com

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🛡️ Payment Security

• We do not store your card or UPI details

• All transactions comply with RBI and payment gateway security standards

• Any suspected fraudulent transactions may be cancelled for customer safety

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🏢 Legal & Business Information

Brand Name: TorshaPlus
Legal Entity: i-KRAB e-sol Pvt. Ltd.

📍 Address:
364, Opposite Biriyani Hut, Beside Hotel Srideep 2,
Shantipally, Block BF, Rajdanga, Kasba,
Kolkata, West Bengal – 700107

📞 Phone/WhatsApp: +91 91474 14409
📧 Email: support@torshaplus.com
🌐 Website: www.torshaplus.com