Refund policy

TorshaPlus – Return, Refund & Exchange Policy

At TorshaPlus, customer satisfaction is our top priority. This Return, Refund & Exchange Policy explains the conditions under which products purchased from www.torshaplus.com can be returned, exchanged, or refunded.

Brand Name: TorshaPlus
Operated By: i-KRAB e-sol Pvt. Ltd.
Customer Support: support@torshaplus.com | +91 9147414409

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🔁 1. Return & Exchange Policy

✅ Eligibility for Return / Exchange

A return or exchange request is eligible only if:

• The request is initiated within 7 days of delivery

• The product is unused, unwashed, undamaged, and in original condition

• All original tags, packaging, invoices, and accessories are intact

• The product was purchased only from www.torshaplus.com

❗ Products purchased from third-party platforms are not eligible.

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📝 How to Initiate a Return / Exchange

Step-by-Step Process:

1. Log in to your account at www.torshaplus.com

2. Go to My Orders

3. Select the product you want to Return or Exchange

4. Click Return

5. Select a reason and describe the issue clearly

6. Submit the request

⏱️ Our team reviews requests within 24 working hours.

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📞 After Request Submission

Once your request is submitted:

• Our support team will contact you via phone or email

• You will be required to share:

  • 📸 5 clear photos or 1 short video showing the issue

  • 🧾 Order ID & original invoice copy

📧 Send details to: support@torshaplus.com

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🚚 Reverse Pickup & Verification

• If approved, free reverse pickup will be arranged

• After pickup, the product will be verified at our warehouse

Post-Verification Timeline:

• 🔄 Exchange: Replacement shipped within 3 working days

• 💸 Refund: Initiated within 7 working days from verification

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💳 2. Refund Policy

Refunds are processed only after successful product inspection.

💰 Refund Method

• Prepaid Orders: Refunded to the original payment method

• COD Orders: Customer may choose:

  • Store credit (coupon), or

  • Bank transfer (bank details requested securely)

⏳ Refund Timeline:
Refunds are completed within 7 business days from verification.

📩 If you do not receive your refund within 15 days, contact:
support@torshaplus.com

Return processing may vary depending on whether the product was fulfilled from our warehouse or a partner supplier, but all eligible returns are handled under the same policy.

Return handling may vary depending on whether the product was fulfilled from our warehouse or a partner supplier.

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🚫 3. Non-Returnable & Non-Refundable Items

We do not accept returns if:

• ❌ Product is used, washed, altered, or damaged

• ❌ Request is made after 7 days

• ❌ Reason is change of mind / personal preference

• ❌ Product is marked non-returnable on the product page

• ❌ Damage caused by customer misuse or negligence

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❌ 4. Order Cancellation Policy

• Orders can be cancelled only before dispatch

• Once shipped, cancellation is not allowed

• To cancel, contact us immediately at:

  • 📞 +91 9147414409

  • 📧 support@torshaplus.com

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⚠️ 5. Legal Disclaimer

• Placing an order on TorshaPlus constitutes a legally binding agreement

• TorshaPlus reserves the right to:

  • Accept or reject return requests

  • Modify this policy without prior notice

   

• Final approval of refunds/exchanges lies with i-KRAB e-sol Pvt. Ltd.

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❓ 6. Frequently Asked Questions (FAQ)

Q1. How do I return a product?
Login → My Orders → Select Product → Click Return → Submit Request.

Q2. When will my refund be processed?
Within 7–10 business days after pickup & verification.

Q3. Can I exchange instead of refund?
Yes. Replacement is shipped within 3 working days after verification.

Q4. What if my return request is rejected?
Our team will share the exact reason via email or call.

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📞 Contact Information

📱 Phone: +91 9147414409
📧 Email: support@torshaplus.com
🌐 Website: www.torshaplus.com

Business Entity: i-KRAB e-sol Pvt. Ltd.