About Us – TorshaPlus

TorshaPlus is an Indian online store offering a wide range of practical and affordable products for everyday use, including home, kitchen, lifestyle, and kids' essentials. Some products are fulfilled through trusted third-party suppliers.

We operate using a combination of in-house inventory and trusted third-party suppliers to fulfill orders across India.

We aim to provide a simple, transparent, and reliable online shopping experience for customers across India.

 

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🏢 Who We Are

Brand Name: TorshaPlus
Legal Entity: i-KRAB e-sol Pvt. Ltd.

TorshaPlus is owned and operated by i-KRAB e-sol Pvt. Ltd., a registered private limited company based in Kolkata, West Bengal, India.
We operate in compliance with applicable Indian laws and follow standard eCommerce practices.

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🛒 What We Offer

We offer a curated selection of products across multiple categories, including:

• Home & kitchen utilities

• Lifestyle & daily-use products

• Fashion & accessories

• Personal care items

• Functional and problem-solving products

Our products are sourced from third-party suppliers and logistics partners. Product specifications, images, and availability are regularly updated to maintain accuracy.

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🚚 Shipping & Delivery

We provide delivery services across India.

• Shipping: Free on all orders (Prepaid & Cash on Delivery)

• Delivery Time: Approximately 6–9 business days depending on location

• Order Processing Time: 1–2 business days

• Tracking: Tracking details are shared after dispatch

Delivery timelines may vary due to logistics conditions or service availability in certain locations.

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🔄 Returns & Refunds

We offer a 7-day return and exchange policy from the date of delivery, subject to eligibility.

Eligible cases include:

• Damaged items

• Defective products

• Incorrect item received

Refund Process:

• Refunds are initiated after returned items are received and inspected at our warehouse

• Refunds are processed within 7 working days to the original payment method

Detailed terms are available on our Return & Refund Policy page.

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🤝 Our Approach

We focus on:

• Transparent pricing

• Clear policies

• Accurate product information

• Customer support assistance

We continuously work to improve our services and customer experience.

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📍 Registered Office

i-KRAB e-sol Pvt. Ltd.
364, Opposite Biriyani Hut,
Beside Hotel Srideep 2,
Shantipally, Block BF, Rajdanga,
Kolkata, West Bengal – 700107, India

GST No: 19AADCI5402J1ZL

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📞 Contact Information

📧 Email: support@torshaplus.com
📱 Phone / WhatsApp: +91 91474 14409
🕒 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

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We are committed to providing a transparent and reliable shopping experience.
Thank you for choosing TorshaPlus.