🚚 Shipping Policy – Torsha Plus

At Torsha Plus, we are committed to delivering your orders quickly, safely, and transparently across India.
This Shipping Policy explains how your order will be processed, shipped, and delivered when you shop on www.torshaplus.com.

By placing an order on our website, you agree to the terms outlined below.

Orders may be shipped from our own warehouse or through our supplier network depending on product availability.

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📦 Shipping Charges

✅ Prepaid Orders

• Free Shipping on all orders (Prepaid & Cash on Delivery)
• There are no additional shipping charges at checkout

🏋️ Heavy or Bulk Items

Some heavy or bulk products may attract additional shipping charges depending on weight, size, or delivery location.

Any additional charges will always be clearly communicated to the customer before dispatch.

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⏱️ Order Processing & Delivery Time

🛠️ Order Processing Time

Orders are usually processed within 1-2 business day after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Estimated Delivery Time

After dispatch, orders are typically delivered within:

6 to 9 business days across India

Delivery timelines may vary due to:

• Remote or non-metro locations
• Weather conditions or natural disruptions
• Courier partner operational issues
• High order volumes during sale periods

We work with trusted courier partners to ensure safe and timely delivery.

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🔍 Order Tracking

Once your order is shipped, you will receive:

• A tracking number (AWB) via SMS or email within 24 hours
• Shipment tracking updates through the courier partner

You can track your order using the AWB on the courier partner’s tracking page.

If you face any tracking issues, our support team will assist you.

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📦 Multiple Shipments

In some cases, your order may arrive in multiple packages if:

• Products are shipped from different warehouses
• Items have different availability or dispatch timelines

Partial shipment helps ensure faster delivery instead of waiting for all items together.

There are no extra charges for multiple shipments.

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📭 Delayed, Stuck, or Lost Orders

All shipments are:

✔️ Fully trackable
✔️ Handled by verified courier partners

If your order is:

• Delayed or stuck in transit
• Returned to sender due to courier issue
• Lost during shipping

Torsha Plus will investigate the issue with the courier partner and may re-dispatch the order or provide a refund, subject to verification.

Please also refer to our Return & Refund Policy for further details.

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🌍 Delivery Coverage

Torsha Plus ships to most serviceable pin codes across India.

If your location is not serviceable, we will notify you and issue a full refund for prepaid orders.

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📝 Quick Shipping Summary

Order Type	Shipping Charges
Prepaid Orders	₹0 (Free Shipping)
Cash on Delivery	₹0 (Free Shipping)
Heavy / Bulk Items	Additional charges may apply

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📞 Customer Support

For any shipping-related queries, please contact us:

Phone / WhatsApp: +91 91474 14409
Email: support@torshaplus.com
Website: www.torshaplus.com

Our support team usually responds within 1 hour to 24 hours during business hours.

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🏢 Business Information

Brand Name: Torsha Plus

Legal Entity: i-KRAB e-sol Pvt. Ltd.

GST Number: 19AADCI5402J1ZL

Registered Office:
Stesalit Towers, Office No.7, 4th Floor
Plot No E2-3 Block EP & GP
Sector V, Bidhannagar
Salt Lake, Kolkata – 700091
West Bengal, India

Operational Address:
364, Opposite Biriyani Hut
Beside Hotel Srideep 2
Shantipally, Block BF, Rajdanga
Kasba, Kolkata – 700107
West Bengal, India

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All shipping charges, delivery timelines, and conditions are clearly displayed to customers before order confirmation.